There is a lot of debate in the healthcare industry about benchmarking – how to go about it and whether or not its even important. According to Studer, the numbers do matter however, the most important part is finding the organizations that do it well and learning from them.
“Consistency and frequency are the true engines of improvement. If you know a behavior will make a difference, you’ll want to practice it every day with every patient—just as you provide medication consistently and at a certain frequency. When you’re sure this is happening, and that people aren’t taking a hit-or-miss approach, you should see the numbers begin to climb.”
“But what really drives people is the realization that by adopting and hardwiring a particular best practice they’re not just moving numbers up. They’re saving lives. When we can remember that, and communicate it regularly to those we work with, we tap into their passion and sense of purpose—and once we do that, we can do anything.”